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Meanwhile, a Wells Fargo spokesperson sent our sister station, ABC7 Eyewitness News Los Angeles, the following statement: However, they hope they will be able to help others by sharing their story. "Put up just the barest of roadblocks."īeardsley and Nesler said they are not confident on if they will ever get their money back. like that is wire money overseas to a Hong Kong bank, for example, maybe ask a question about it," Tod said. "For the frontline bankers working in the branches when you see a customer come in and they're doing something that they have never done before. “So eventually we will get there.The son now wants to see safeguards in place and better training for bank employees. “People are interested in doing more with their phones,” Grotta says. Still, she expects the technology will catch on. Consumers have been slow to use mobile wallet options such as Apple Pay, so it may be awhile before most people leave their debit cards at home, she says. Use of the card-free options is still in the early stages, says Sarah Grotta, who heads the debit card research for Mercator Advisory Group, a payments research firm. Then they show up at an ATM, sign in and collect the cash. For example, Bank of America said it is rolling out a service this summer that lets customers use their smartphone apps to say how much money they want to withdraw and what kinds of bills they need. Wells Fargo says it is upgrading its ATMs to incorporate the digital phone readers and hopes to make the mobile wallet technology more widely available throughout this year and next year.īanks are also working on programs that can help people cue up transactions even before they reach the ATM. Consumers need to only tap their smartphones on or near the ATM, provide their passcode or thumbprint on the phone, and then enter their PINs into the ATM.
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For Bank of America, some machines currently accept mobile wallet programs, such as Apple Pay and Android Pay. JPMorgan Chase is testing the technology at some locations, while Bank of America has introduced a card-free option at about half of its ATMs.
(With your physical debit card, you only need to provide the PIN code.)Ĭonsumers can expect to see more cardless ATMs over the next couple of years.
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Plus, consumers using the app have to prove their identity on their smartphones - either by providing their thumb print or by typing in their online banking password - in addition to entering their PIN numbers.
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The smartphone app generates a unique code that expires within 30 minutes. The card-free option can be more secure than using a debit card, Velline says, because it reduces the chance that fraudsters can steal and copy the numbers on your debit card. Using the phone to tap into an ATM is a logical next step, he says. Wells Fargo is offering the cardless option at a time when consumers are increasingly comfortable with using their phones to check their balances, deposit checks and transfer cash, says Jonathan Velline, head of branch and ATM banking for Wells Fargo. Next, they enter their PIN, just as they would if they were using their cards.
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Here’s how it works: Customers must download and log into the Wells Fargo app on their smartphones and request an eight-digit code, which they can type into an ATM instead of inserting a debit card. banks have rolled out card-free ATMs in limited locations. The bank’s customers will be able to use their smartphones to access any of the bank’s 13,000 ATMs. bank to offer a card-free option at all of its ATMs. Starting on Monday, Wells Fargo will be the first major U.S.
Left your wallet at home? You may still be able to grab some cash.
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